privacy policy
Our privacy policy is the way we collect, store, use, and protect your personal information. By personal information, we mean information that is linked to a specific person and is used to identify him or her. We collect personal information from those wishing to use the Grande Home website or related internet pages. Once you provide us with your personal information, you have authorized us to process this information in accordance with the terms and conditions of the (Privacy Policy). We may amend the Privacy Policy at any time by announcing this amendment by publishing the amended version on the website. The amended version of the (Privacy Policy) will be effective as of the date of its publication. Following publication, your continued use of the site is considered your acceptance of the terms and conditions contained in the amended version of the way we process and deal with your personal information that you have provided to us. We hope that you will review the site from time to time for announcements of any amendments to the privacy policy
Our collection of your personal information:
As part of registering on or using the Site, you will be asked to provide us with specific personal information, such as your name, shipping address, email, phone number, and other similar information, and some additional information about you, such as your date of birth or any information specific to your identity. In addition, for the purpose of verifying your identity
We may also need to collect certain financial information from you, for example your credit card and/or bank account details.
You must enter this financial information in the “My Account” section or when completing the order on the website. We will use this information for the purposes of issuing invoices and completing your orders. When you register on the site, you should not publish any personal information (including any financial information) on any part of the site except for the “Account Management” part or the order completion page. This will protect you from the possibility of being exposed to fraud or having your identity information stolen.
Information will be collected about your operations and activities on the Site.
Please note that we may use your Internet Protocol (IP) address (which is a unique number assigned to your computer server or your Internet service provider or ISP) to analyze your activities and improve the administration of the site.
We may collect additional information about your computer (for example browser type) and browsing information (for example which pages you visit on the Site) as well as the number of times you use the Site.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your communication with our customer support team or through your responses to surveys. We may also collect ratings and other feedback relating to your use of the Site. When we collect personal information for statistical purposes, the names of the information subjects must be anonymous.
Our use of your personal information:
We use your personal information to provide services and support from the customer team and with the aim of measuring the level of our services and improving them for you, preventing illegal activities and implementing the terms of the usage agreement agreed upon with you (“Usage Agreement”), in addition to solving problems, collecting fees and providing you with promotional emails, as well as in order to document the information you provided to us. With third parties, for example, we may resort to sharing some of your personal information with banks or credit card authorizations to process and authenticate services, or with third parties for the purposes of verifying fraudulent transactions.
Although we are keen to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies, or third parties. We are obligated to do so by orders from the court or other legal departments in order to be in compliance with the provisions of the law or when we believe that disclosing your personal information may protect against Physical harm or financial loss, to report suspicious activity, to investigate a possible violation of the terms and conditions of the User Agreement and any agreements, or to protect the rights, property, or safety of our users or others.
Information regarding the products you purchase will be displayed on the site. This information may include details about your user identity and ratings and comments associated with your use of the Site.
We do not sell or rent any of your personal information to a third party within the normal scope of our business, and we will only share your personal information in accordance with what is stated in this (Privacy Policy).
Once you register on or use the site, you are deemed to have given us clear authorization to receive promotional emails about our services, in addition to emails regarding changes and new features on the site. If you do not wish to receive such messages, all you have to do is choose the link to stop sending these messages to your available mailing address. At the bottom of any of these emails
In addition, we use your comments about the site for marketing purposes, and by submitting these comments, you agree that we use these comments for marketing purposes.
Some personal data related to you will be disclosed to the shipping companies, such as name, address, and phone number
Use, access, browse and modify your personal information:
You can access and review your personal information through the “My Account” management page on the site. If your personal information changes in any way or incorrect information is given on the site, you must update or correct it immediately, either by displaying it on “My Account” or by contacting the customer service team. . The phone number and email for customer service are indicated on the website
Please note that we will retain your personal information during and after you finish using the site as required by law, with the aim of overcoming technical obstacles, to prevent fraud, to assist in any legal investigation and to take any other measures required by law.
cookies:
Like many websites, our site uses cookies, which are small computer files that are installed on the hard part of your computer. When you go to visit certain web pages on the site, the log identifies your browser through a unique, random number.
Also, the cookies we use do not reveal any of your personal information. These cookies help us improve your performance on the site and help us understand which parts of the site are most used. You are free to cancel these cookies if you have the opportunity to do so. from the browser and this does not affect your use of the site
Protecting your personal information:
When you provide us with your personal information, we take all precautions to preserve your information by not accessing, using, or disclosing it in an unauthorized manner.
All personal information is encrypted. However, the Internet is not a secure medium and we do not guarantee the confidentiality of your personal information.
The username and password must be entered every time when logging into your account or performing any transactions on the site.
The password must be chosen carefully, using distinct numbers, letters, and shapes.
Do not share your username and password with anyone.
If you have any doubt that your username and password have been compromised, please immediately contact the customer service team and work to change the password by entering the My Account section on the website.
Usage policy
As part of the Company Name Acceptable Use Policy, you agree not to use the information, the Services, or any other part of the Company Name Platform to take any action or actions that:
1. Conflicts with the company’s public name image, goodwill or reputation.
2. Promote any illegal activity or content, including but not limited to child or animal abuse, violence, illegal drug use, and underage drinking.
3. Violate our or other companies’ copyrights, patents, trademarks, trade secrets or other proprietary rights, rights of publicity or privacy.
4. Not to share, expressly or implicitly, any of your statements, activities or causes that we have endorsed, without our prior written consent in each case.
5. Violate any applicable law, statute, decree or regulation of the country, or encourage any conduct that could constitute a criminal offense or give rise to civil liability.
6. Defamatory, libelous, threatening, harassing, invasive of privacy, abusive, tortious, hateful, discriminatory, pornographic or obscene.
7. Transmit any trade secret or other information or non-public information about any person, company or entity without obtaining permission.
8. Restrict or inhibit any other visitor from using the Company Name Platform, including, without limitation, by “hacking” or defacing any part of the Company Name Platform or modifying, altering, sublicensing, translating, selling, reverse engineering, Decompile, or decompile any part of the Company Name Platform.
9. Remove any copyright, trademark, or other proprietary rights notices contained in the Company Name Platform.
10. Sublease, sell, rent, lease, transfer, assign or transfer any rights under the Terms to any third party, or commercially exploit or otherwise profit from the information or content of the Company Name Platform, or any part thereof, in any way, except as It is explicitly allowed here.
11. “Print” or “copy” any part of the Company Name Platform without our prior written permission.
12. Distribute any virus, worm, or any similar or harmful files, scripts or programs.
13. Interfering with or disrupting any services or equipment with the intent of causing an excessive or disproportionate load on the infrastructure of Company Name, its licensors, or its suppliers.
14. Involves the preparation or distribution of junk mail, spam, chain letters, pyramid schemes, or other bulk or unsolicited commercial e-mail, or otherwise violates the Pornography Abuse and Anti-Pornography Marketing Impermissible Act (was SPAM Act 2003) or equivalent, applicable, foreign law.
15. Use any robot, web, site search/retrieval application, or other manual or automatic device or process to retrieve or index the Company Name Platform’s “data store” or in any way reproduce or circumvent the navigational structure or presentation of the Platform Company name or contents, authentication and security measures.
16. Forge addresses or identities or otherwise manipulate identifiers in order to disguise the origin of any transmission.
17. Perform any form of network monitoring or operate a network analyzer, packet search, or other technology to intercept, decode, extract, or view any packets used for communication between the Platform’s Company Name Servers or any data not intended for you, s. Harvest or collect information about any visitors or members of the Company Name Platform without their express consent; wow
18. Contains any reference to or likeness of any identified third parties, unless consent has been obtained from all such individuals and their parents/legal guardian if they are under the age of majority under the law of the country.
As part of registering on or using the Site, you will be asked to provide us with specific personal information, such as your name, shipping address, email, phone number, and other similar information, and some additional information about you, such as your date of birth or any information specific to your identity. In addition, for the purpose of verifying your identity
We may also need to collect certain financial information from you, for example your credit card and/or bank account details.
You must enter this financial information in the “My Account” section or when completing the order on the website. We will use this information for the purposes of issuing invoices and completing your orders. When you register on the site, you should not publish any personal information (including any financial information) on any part of the site except for the “Account Management” part or the order completion page. This will protect you from the possibility of being exposed to fraud or having your identity information stolen.
Information will be collected about your operations and activities on the Site.
Please note that we may use your Internet Protocol (IP) address (which is a unique number assigned to your computer server or your Internet service provider or ISP) to analyze your activities and improve the administration of the site.
We may collect additional information about your computer (for example browser type) and browsing information (for example which pages you visit on the Site) as well as the number of times you use the Site.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your communication with our customer support team or through your responses to surveys. We may also collect ratings and other feedback relating to your use of the Site. When we collect personal information for statistical purposes, the names of the information subjects must be anonymous.
Return Policy
Enjoy your shopping with the following return policy features:
– You have 14 days to return the sold products after receipt, and the shipping cost will be deducted through the return in your customer account or by calling the customer service number () or via email.
– If the item is defective or does not work properly or even does not match the description of the site or is counterfeit or was received damaged as a result of transportation and shipping, you have the right to return it within 30 days from the date of receiving it for free, and the value of the item will be refunded to you within a maximum period of 14 days a work day.
– When returning the product, make sure that all accessories and labels for the order are in their correct condition, that the product is in its original packaging in the correct condition in which it was received, and that the packaging is sealed by the factory (in the case of replacement within 14 days), as well as the inclusions in the event that the product includes a gift or Exceptional accessories. If you have created a password for the device you wish to return, please make sure to remove it, otherwise the order will not be completed correctly. This applies to products that show manufacturing defects within 30 days of purchase, and this applies to the case of returning them if they are received with all contents, stickers, and the device packaging in its original condition. sound.
Some products cannot be returned:
Damaged products (excluding transportation damage)
Products not in their original packaging
Products do not include all accessories
Unsealed products from the following product groups
As part of registering on or using the Site, you will be asked to provide us with specific personal information, such as your name, shipping address, email, phone number, and other similar information, and some additional information about you, such as your date of birth or any information specific to your identity. In addition, for the purpose of verifying your identity
We may also need to collect certain financial information from you, for example your credit card and/or bank account details.
You must enter this financial information in the “My Account” section or when completing the order on the website. We will use this information for the purposes of issuing invoices and completing your orders. When you register on the site, you should not publish any personal information (including any financial information) on any part of the site except for the “Account Management” part or the order completion page. This will protect you from the possibility of being exposed to fraud or having your identity information stolen.
Information will be collected about your operations and activities on the Site.
Please note that we may use your Internet Protocol (IP) address (which is a unique number assigned to your computer server or your Internet service provider or ISP) to analyze your activities and improve the administration of the site.
We may collect additional information about your computer (for example browser type) and browsing information (for example which pages you visit on the Site) as well as the number of times you use the Site.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your communication with our customer support team or through your responses to surveys. We may also collect ratings and other feedback relating to your use of the Site. When we collect personal information for statistical purposes, the names of the information subjects must be anonymous.
Delivery policy
1)
Please note that the official working days of the company are from Sunday to Thursday. Fridays, Saturdays, public holidays and public holidays for all employees of the company name and shipping companies.
Our first mission is to provide you with the best online shopping experience, so we have made it easy for you to facilitate your shipment because your comfort is our priority.
Company Name basically delivers your orders through a third party to ensure your order ships in a timely manner.
The delivery method in the company’s name is delivery within two to four days maximum, depending on your geographical area, which gives you the option to choose the time that suits you for delivery at any time during the day, week, or even within a month.
For urgent orders, please contact our customer service and we will do our best to help you.
We will require your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider anyone’s signature at the address to be a receipt for the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is unable to attempt delivery more than twice. The Company is not responsible for any order beyond 7 days from the first delivery attempt.
2)
In-stock orders are fulfilled within 5-7 business days.
Customized orders are carried out according to the individual production time mentioned on the product description page.
Delivery cost is either calculated at check out depending on the product and delivery address. Prices are shown after ordering for special requests, and are included in the final balance of your order.
3)
Delivery time
An estimated delivery time will be provided to you once your order has been placed. Delivery times are estimates and start from the date of shipment, not the date of order. Delivery times are to be used as a guide only and are subject to acceptance and approval of your order.
Unless there are exceptional circumstances, we will make every effort to fulfill your order within 5 business days of your order date. Business days mean Saturday to Friday, excluding holidays.
Delivery date may vary due to carrier shipping practices, delivery location, delivery method and items ordered. Products may also be delivered in separate shipments.
To find out how much your order will cost, simply add the items you wish to purchase to your cart and proceed to the checkout page. Once you reach the checkout screen, the shipping fee will be displayed.
